I'm Vipin Singh. In 2011 I was building an eCommerce platform and lost days just choosing and configuring a server — that frustration became Gen X Web Hosting. NiviChat started the same way, watching small teams lose customers to messages nobody had time to answer. Both products exist because I hit the problem first.
Gen X Web Hosting was not a business plan. It was a workaround that other people kept asking to use.
While building an eCommerce platform, my team had to pick and configure a hosting server. What should have been a checkout turned into a week of research, mismatched specs and support tickets. We decided the process itself was the product worth fixing.
The workaround became a product, run out of Lucknow, Uttar Pradesh. Shared Linux and Windows hosting came first, followed by reseller plans for the agencies and freelancers who were reselling us informally anyway.
The stack grew to managed cPanel and Plesk hosting, WordPress, Node.js and Python environments, Node X cloud servers, dedicated hardware, business email, SSL and managed n8n automation hosting — with a team of engineers in Lucknow behind it.
Hosting customers kept describing the same gap: enquiries arriving on the website and on WhatsApp at 11 p.m., with nobody to answer them. NiviChat is the answer to that — an AI chatbot that sells, supports and books appointments in the way India actually talks. Both brands now sit under Nivi Cloud Pvt. Ltd.
Both started as something I needed and could not buy. Both sit under Nivi Cloud Pvt. Ltd., and both are built and run from Lucknow.
Domains, shared and reseller hosting, cloud servers and dedicated hardware for Indian businesses — with free migrations, a 30-day money-back window and support that puts you through to an engineer rather than a script.
An AI chatbot that sells, supports and converts. Train it on your website, docs and FAQs in minutes, then let it answer on web and WhatsApp around the clock — handing over to a human the moment the conversation needs one.
Different products, identical opinions about how they should behave.
The interesting decisions should be yours, not the setup's. If a product needs a tutorial before it does anything useful, that is a design failure, not a documentation gap.
Automation should absorb the repetitive nine tickets out of ten and hand the tenth to a person who can actually decide something. That is how NiviChat is built, and how our hosting desk has always run.
Made in India, for the way Indian businesses actually buy and talk — WhatsApp first, rupee pricing, and a free tier that is genuinely usable rather than a two-week trial in disguise.
The QR code below carries my full contact card. Scan it with your phone's camera and it offers to add me straight to your contacts — no app, no sign-up.
Founder & CEO, Gen X Web Hosting
Practical pieces on hosting, security and automation.
A step-by-step build of a working automation — trigger, node, transform, run — and where self-hosting fits.
The honest version of the upgrade conversation — what actually breaks on shared hosting, and when it does.
What triggers the red interstitial, how to find the injected code, and the review request that actually clears it.